FREQUENTLY ✦ ASKED ✦ QUESTIONS
ORDERS & SHIPPING
What is the legal age to purchase Botany Farms Products?
You must be 21 years or older.
Where do you ship to?
We currently ship to all states!
We do not ship Delta 8 THC products to Alaska, Colorado, Delaware, Idaho, Iowa, Minnesota, Montana, Nevada, New York, North Dakota, Oregon, Rhode Island, South Carolina, Utah, and Vermont.
Do you ship orders outside of the United States?
We cannot ship outside of the United States at this time.
Is your packaging discreet?
Yes! All of our packaging is shipped in unmarked brown boxes.
When will my order ship?
We try our best to ship all orders within 1-3 business days. Certain factors can affect this timeframe like sales or orders placed on a weekend day.
Please note, our processing timeframe is not included in the shipping timeframe.
I didn’t receive a tracking number.
Please check your spam folder if you have not yet received a tracking number. If you used Google Pay or Apple Pay at checkout, please sign into the email address associated with either of these payment methods. If you still cannot find your tracking number, reach out to us and we will help you out!
Can I expedite my shipping?
We process all orders in the order in which they are received. Please keep in mind that the shipping option elected at checkout only pertains to the speed in which the courier will use. All orders take 1-2 business days for processing. Orders placed on the weekend will begin to ship the following Monday morning.
What if my order was damaged in transit?
We are sorry to hear about this! Please reach out to us and we will do our best to make it right. To expedite the process, please snap a photo of the damaged goods for photo verification.
How much does shipping cost?
Different shipping options are available on the checkout page. Factors such as where you are located in the U.S., the speed at which you want your order, and how heavy the order is will all affect the shipping cost.
What if I entered the wrong address at checkout?
Unfortunately, once an order is placed we cannot amend the order. Please double check to ensure that all information entered at checkout is correct.
Can I cancel my order?
Due to our quick processing and turn around times, all sales are final.
My package was marked as delivered, but it never arrived?
We’re sorry to hear that. Please allow 1-2 business days as orders can sometimes be marked delivered prematurely.
If the order does not arrive after this timeframe, reach out to our customer service team and we will be happy to help assist you with the replacement process.
My favorite product is sold out. When will you restock?
Due to the popularity of our products, we do experience sell-outs. Rest assured, we work as quickly as possibly to replenish our products. We recommend you sign up for email or text alerts to be the first to receive updates on when our products are back in stock.
We also recommend you sign up for our subscription program to receive your favorite products on a monthly basis, with no hassle or out-of-stock concern. Plus, subscription customers also receive a discount on every order!
Where else can I buy Botany Farms products?
You can find a list of our retail partners on our Store Locator page.
How do subscriptions work?
Sign up for subscriptions to receive your favorite products every month, with no hassle or worry about them selling out. Plus subscription customers get a discount on every order and early access to new product drops!
Manage your subscription easily by simply logging into your account. You can choose to skip a monthly shipment, change the frequency of your shipments, swap your subscription products, or cancel your subscription.
How do I manage my account information and/or subscription?
You can manage your account information and subscription within your account page by clicking "Manage Subscriptions" under Account Details. There you can do everything from changing your shipping address, adjusting frequency, pausing or skipping an order, updating payment details and much more.
How can I change my subscription shipping frequency or cancel my subscription?
Easily manage your subscription on your account page. If you still have any questions, please reach out to our customer support team via email!
RETURNS & EXCHANGES
Can I return or exchange an item?
Currently, we do not offer Returns or Exchanges on orders. All sales are final. Due to our strict quality and safety protocols, once an order leaves our warehouse we cannot resell any of those products to future customers. However, if you experience any issues with your product such as damaged goods, please reach out to Customer Support team via the contact page.
What are the differences between Delta 8, Delta 9, and Delta 10 THC?
Delta-9 THC, Delta-8 THC, and Delta-10 THC are all different forms of tetrahydrocannabinol (THC), which is the primary psychoactive compound found in cannabis. The main difference lies in their chemical structures and potency.
- Delta-9 THC is the most well-known and abundant form of THC found in cannabis. It is responsible for the psychoactive effects commonly associated with a high.
- Delta-8 THC is known to have psychoactive effects, although they are generally considered to be milder and less potent than those of Delta-9 THC. Some users report experiencing a more clear-headed and less anxious high with Delta-8 THC.
- Delta-10 THC is a relatively new and less well-known form of THC. It is considered to have a potency similar to Delta-8 THC and is best used during the day as users have reported a clear headed and energetic effect.
Will I get high?
Our CBD products are non psychoactive. However, if you purchase any of our THC or HHC products, you will experience a psychoactive effect or head/body high.
Will I fail a drug test?
We strongly recommend against using our products if you are subject to a drug test.
Is it addictive?
Our cannabis flower is not addictive. However, many people incorporate it into their daily routine after experiencing all the positives of this wonderful plant.
Are Botany Farms products natural? What is your ‘no’ list?
We never use pesticides or fungicides on any of our flowers. All of our flowers are grown in organic living soil.
Our gummies are never formulated with high fructose corn syrup, artificial sweeteners, sugar alcohols, synthetic colors, gelatin, gluten, or GMO’s. We are very mindful of sugar content and we never formulate our gummies with more than 3 grams of sugar per gummy.
Where does Botany Farms manufacture its products?
All of our flower is grown and processed in the United States. Additionally, our products are always produced to the highest standards.
Our gummies are manufactured in a facility that is undergoing its GMP certification. GMP stands for “Good Manufacturing Practices,” so you can rest assured that our facilities adhere to the FDA’s strictest requirements for supplement manufacturing.
Are Botany Farms products made in an allergen-free facility?
Our gummies are produced in facilities that also processes nuts and coconut.
Are Botany Farms products vegan?
Yes, our products are all vegan.
Are Botany Farms products kosher certified?
While we haven't yet taken our gummies through the Kosher certification process, we don't use ingredients that violate Kosher status. We also never use gelatin.
Are Botany Farms products organic?
While we are not certified organic yet, we are in the process of obtaining our stamp approval. Rest assured, that we use organic practices & ingredients every step of the way.
Are Botany Farms products non-GMO?
Yes, all of our products are non-GMO.
Do your products contain gelatin?
Nope! All of our products are 100% vegan.
How often can I take Botany Farms products?
You can use our products daily and as often as needed.
Do I need to take Botany Farms products with food?
You do not need to take Botany Farms products with food.
Can I take Botany Farms products if I’m pregnant or breastfeeding?
Please consult your physician if you are pregnant, breastfeeding, have a medical condition or are taking any medication
Can I take Botany Farms products with other supplements, or drugs/medications?
Please consult your physician if you are taking any medication, are pregnant or nursing.
What is the shelf life of Botany Farms products?
Once a product is opened, we recommend consuming the product within 3 months.
If the product is unopened, we recommend consuming the product within 12 months.
How should I store my products?
It's best to store your products at room temperature and away from direct sunlight.
Can I give Botany Farms products to my children?
No, Botany Farms products are intended for adult-use only.
Are Botany Farms products 3rd party tested?
All of our products are tested by 3rd party accredited labs within the United States.
Does Botany Farms test on animals?
We never test on animals.
What is Botany Farms?
We cultivate cannabis with great respect for its intricate properties, catering to those seeking its benefits without altering their mental clarity. It starts with dedicated time and attention to produce pesticide, fungicide, and heavy metal-free flowers, combined with sunshine, water, and love. This approach is laborious, but we trust it's the best and hope you will too.
Do you have an affiliate program?
Yes! To apply to our Affiliate program, please go to our Affiliate Page and sign up.
Where can I reach out for press?
Press Inquiries: Team@botanyfarms.com
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